Key Account Officer

This position is responsible for achieving revenue growth and maintaining the highest customer satisfaction. Upselling and cross-selling, and handling visiting clients. Negotiating the terms of the offers as well as presenting the product to existing and potential customers achieving revenue, profitability and customer satisfaction targets.

Responsibilities
  • Achieve Sales targets for New and existing Customers’ growth.
  • For New Clients, handle negotiations and deal closing from point of opportunity identification till closing the deal.
  • Utilize consultative selling skills to close sales within assigned accounts.
  • Handle Price negotiation and discounts based on customer profiling policies and ensure deal closing by seeking advice from the Sales Manager to identify the best pricing strategy for the customers
  • Be focused on achieving mutually beneficial, "win-win" results be alert to customer buying signals, and identify and act on closing opportunities.
  • Provide our customers with a basic understanding of the functionality of the products they purchase so that they can immediately enjoy their new solutions.
  • Handle contract negotiations for assigned clients, assist with developing proposals and oral presentations, and manage standard data presentations.
  • Submit reports to management regarding sales journey and lead creation.
  • After the offer is finalized, follow up on signing the contracts.
  • Follow up on escalation of issues for the customers with the concerned department, following up on clients’ different requests to upgrade, downgrade, and open new tunnel installation milestones from CRM point of view.
Qualifications and Requirements
  • Bachelor's Degree in Telecommunication Engineering or any related field.
  • 0-1 year in the ISP sales field. 
  • Microsoft Office (MS Word, MS Excel, PowerPoint)
Skills Required
  • Strong relationship-building and negotiation skills.
  • Excellent communication and presentation abilities.
  • Analytical and strategic thinking with strong problem-solving capabilities.
  • Ability to multitask and manage time effectively.
  • Proficient in CRM software and Microsoft Office Suite.


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